Refund & Return Policy

We offer a 30-day money-back guarantee. You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition as received
• Unworn or unused
• With tags attached
• In its original packaging
• Accompanied by proof of purchase or receipt

How to Start a Return

To request a return, contact us at:

📧 zewaratwali@gmail.com
📱 WhatsApp: 0334 5519108

Our team will provide you with the return address and further instructions.

Please note:

• Items sent back without contacting us first will not be accepted.
• Customers are responsible for return delivery charges.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be transferred back to your original payment method within 10 business days. Please note that banks or payment providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 zewaratwali@gmail.com

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns for:

• Sale items
• Gift cards
• Personalized or special-order items
• Beauty or personal care products
• Hazardous materials or flammable products

If you have questions regarding a specific item, feel free to contact us before placing your order.

Exchanges

To exchange an item, please return the original product first. Once your return is accepted, you can place a new order for the desired item.